Remote Support Instructions

KDP REMOTE TECHNICAL SUPPORT INSTRUCTIONS

To use KDP Remote Support, please note the following:

Please call us at (541) 773-6633 and let us know that you need remote support.

After clicking on the Remote Support button at left:

CLICK RUN or OPEN on all windows that appear.
If your Firewall pops up a message, click ALLOW, OK, CONTINUE or YES.

A Rescue Gateway window appears indicating you are waiting for a technician.

If you don’t see this window, check your task bar for a cross in a blue circle that says “KDP Certified Public Accountants”, and click on it.
If you don’t see the cross in a blue circle, please verify that you performed steps 1 & 2 correctly.

Your support representative will connect to your computer within a few moments.

Please note:

Any software downloaded and installed in step 1 above will automatically be deleted once your support session has ended.
Once a support session has ended, KDP cannot regain access to your computer unless you request another support session.

Remote Support

KDP Remote Technical Support is a safe, secure, and easy to use solution for obtaining “on-site” technical support without having to wait for a support specialist to travel to your site. Using a high speed internet connection, RTS is just like having one of our support specialists sitting right at your desk working to resolve your computer problems.

File Transfer Portal

KDP Client File Transfer Portal provides you with the easiest and securest method of transferring your data to us 24 hours a day/7 days a week. Don’t waste time burning discs for a single file or struggling to email large files that take forever to load. This is a safe, secure, and simple way to transfer to and from KDP. This feature is for CPA materials only. Please contact us for Wealth Management secure transfers.

Contact

Medford Office:
841 O’Hare Parkway, STE 200
Medford, Oregon 97504
Phone: +1 541 773 6633
Fax: +1 541 773 1965

Bend Office:
395 SW Bluff Drive, STE 200
Bend, Oregon 97702
Phone: +1 541 382 4791

Boise Office:
101 S. 27th Street, STE 100
Boise, Idaho 83702
Phone: +1 208 373 7890
Fax: +1 208 373 7889

Business Hours:
Mon-Fri: 9:00 a.m. – 5:00 p.m.

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© 2024 “KDP” is the brand name under which KDP and KDP & Co., LLC and its subsidiary entities provide professional services. KDP and KDP & Co., LLC and its subsidiary entities practice as an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations, and professional standards. KDP is a licensed independent CPA firm that provides attest services to its clients, and KDP & Co., LLC and its subsidiary entities provide tax and business consulting services to their clients. KDP & Co., LLC and its subsidiary entities are not licensed CPA firms.